Re: Hospitality

Some words fall out of favour in the English language. I was talking to an inn keeper recently and commented on his facility being so hospitable. He was flattered and said that he and his wife had made it a point, when they bought the place, to make hospitality their number one responsibility. And it showed; not only was the location of the lodge immaculately maintained but the gift of personal service could be felt from the first greeting. I’m in the habit of using the internet travel site Trip Advisor so I gave the hotel a glowing review.

I’ve never travelled extensively in the lower United States, yet I’ve always heard talk of their ‘southern hospitality’. Perhaps the phrase is a boast from the days of rich, White plantation owners. It must have been easier to look after guests due to the prevalence of slave labour. Also ironically, the word Hospitality comes up in several obscenity laced rap songs performed by Black artists. Check out Ludacris: https://www.youtube.com/watch?v=2QWQVm9J5DM

As an act of service, hospitality is not restricted to hotels and restaurants. I would say our village grocery store provides the highest standard of hospitality from produce managers, butchers through to check-out workers. It’s not an easy job to maintain customer satisfaction, especially when shoppers themselves can be less than hospitable. When coronavirus restrictions were first implemented in our region, I was surprised to see ‘essential workers’, like grocery clerks,  being applauded with banging pots during the evening yet later criticized in newspaper ‘letters to the editor’ for insisting on a fair wage. Some hotel workers in our district actually went on a hunger strike to keep the focus on their plight of being poorly compensated. Many wondered why the cheerleading of these essential workers had receded like the tide. I imagined someone inhospitably suggesting, “OK. Crisis is over. Now get back to work.”

No doubt, the hospitality industry has been hit hard economically with the realities of the Coronavirus Pandemic. Some governments and corporations have recognized the need for financial relief for the workers who have been laid off as a result of closures and health care compliance. I have applauded initiatives where the most needed members of our work force have been provided financial as well as moral encouragement. I believe a guaranteed income for all is a way that governments can show that hospitality works both ways. 

It would be inhospitable of me not to mention hospital workers. When we have the need to go to a hospital we expect a level of care above what even the best parent could provide. Only once have I experienced disappointment at the hands of a medical professional. Every hospital worker throughout the world has faced pressures beyond anything I would normally complain about, pre or post COVID19.  Our society venerates hospital staff but doesn’t always provide the resources necessary for optimal care. This pandemic has reminded us of the importance of caring for others, of being hospitable, as a first response to our neighbours.

Re: Service

Service can ‘be’ something and it can relate to ‘doing’ something. As a noun: Before I married my first wife it was de rigueur to register at a china shop so you had fancy plates and a proper tea service. A service starts a tennis rally. As a verb: My dad serviced aircraft while in the armed forces during WWII.

Recently I’ve been exposed to different levels of service from various workers who have been part of a renovation in my home. I was aggravated by a salesperson when purchasing a washer/dryer combo who wanted to push the sale of an extra service contract rather than attend to my need for a quality product. My wife and I chose a contractor for the job carefully. We wanted to forecast a high level of quality service to take away the anxiety that comes from a remodelling job. My opinion of tradespeople has always been high. Plumbing and electrical work takes knowledge, skill and care. Some workers at our reno provided service with a smile yet lacked attention to detail. Others have been so proud of their occupation that their service to their task and to their client has been exceptional.

I take my car in for regular servicing. I used to do oil changes and other upkeep stuff myself, but now I wouldn’t know how to do a good job with a modern vehicle. There is a maintenance schedule to follow and I stick to it in order to validate my warrantee. Before I bought the car I checked out their service department. I chose well. Every time I go in I feel like someone who owns Downton Abbey.

We live in a self-serve era yet we still depend on the service of others. Many service jobs are considered too menial. Some service jobs have been eliminated by computer robotics and others have shifted to higher tech. Where would most offices be these days without their IT department? Rarely do we see ‘full-service’ gas stations. As a kid I remember getting a free balloon every time I went with my dad to his favourite petrol pit stop.

Community service has always been important to me. We often hear the phrase, “I want to give back…” when someone feels grateful. I’m part of that club since I wish to pay it forward by volunteering or serving on committees. Many still have the weekly habit of attending a religious service. I used to spend a lot of time helping out at my community church. That was a case of serving at a service. I’m proud to say that sometimes others trusted me to such a degree that I conducted the entire service.

Some say that providing service to others is our highest calling. To be a servant need not suggest being below another. Perhaps the act of serving has more to do with taking the focus off ourselves and applying effort towards the greater whole. Even the powerful and mighty can learn this lesson. https://www.youtube.com/watch?v=gVjE99phqYk