Some words fall out of favour in the English language. I was talking to an inn keeper recently and commented on his facility being so hospitable. He was flattered and said that he and his wife had made it a point, when they bought the place, to make hospitality their number one responsibility. And it showed; not only was the location of the lodge immaculately maintained but the gift of personal service could be felt from the first greeting. I’m in the habit of using the internet travel site Trip Advisor so I gave the hotel a glowing review.
I’ve never travelled extensively in the lower United States, yet I’ve always heard talk of their ‘southern hospitality’. Perhaps the phrase is a boast from the days of rich, White plantation owners. It must have been easier to look after guests due to the prevalence of slave labour. Also ironically, the word Hospitality comes up in several obscenity laced rap songs performed by Black artists. Check out Ludacris: https://www.youtube.com/watch?v=2QWQVm9J5DM
As an act of service, hospitality is not restricted to hotels and restaurants. I would say our village grocery store provides the highest standard of hospitality from produce managers, butchers through to check-out workers. It’s not an easy job to maintain customer satisfaction, especially when shoppers themselves can be less than hospitable. When coronavirus restrictions were first implemented in our region, I was surprised to see ‘essential workers’, like grocery clerks, being applauded with banging pots during the evening yet later criticized in newspaper ‘letters to the editor’ for insisting on a fair wage. Some hotel workers in our district actually went on a hunger strike to keep the focus on their plight of being poorly compensated. Many wondered why the cheerleading of these essential workers had receded like the tide. I imagined someone inhospitably suggesting, “OK. Crisis is over. Now get back to work.”
No doubt, the hospitality industry has been hit hard economically with the realities of the Coronavirus Pandemic. Some governments and corporations have recognized the need for financial relief for the workers who have been laid off as a result of closures and health care compliance. I have applauded initiatives where the most needed members of our work force have been provided financial as well as moral encouragement. I believe a guaranteed income for all is a way that governments can show that hospitality works both ways.
It would be inhospitable of me not to mention hospital workers. When we have the need to go to a hospital we expect a level of care above what even the best parent could provide. Only once have I experienced disappointment at the hands of a medical professional. Every hospital worker throughout the world has faced pressures beyond anything I would normally complain about, pre or post COVID19. Our society venerates hospital staff but doesn’t always provide the resources necessary for optimal care. This pandemic has reminded us of the importance of caring for others, of being hospitable, as a first response to our neighbours.