The first transatlantic communications cable was completed in 1858. It was telegraph back then; dots and dashes pulsing under the waves. Now we have similar cables of fibre optic material. I’m sometimes not sure if we have come very far when is comes to cable technology. Full disclosure: I’m going to sound old-timey in this blog so laugh away if you could use some chuckle therapy. I wish I could laugh, and maybe I’ll get there but the wounds are still fresh. I’ve had two chats with two different cable companies in the space of a month and “I’m mad as hell and I’m not going to take it anymore.” (Network 1976)
Incident #1: My WIFI receiver was getting hotter than usual. I went to Shaw Cable’s website and initiated a Live Chat. 37 minutes of soul sucking chatting later, it dawned on me (chuckle here) that I was discussing my problem with an algorithm (new word meaning Robot). I finally asked the robot if I could have a technician come and replace the old device. I got an appointment booked and was told they would mail me the equipment. Two deliveries of tech stuff arrive. The cable guy arrives. He shakes his head as I relate the story.
Incident #2: After setting up cable & WIFI in a rental in Ontario I was contacted on the phone by Bell Communications, at dinner and on weekends, for a total of five calls. They wanted to know if I was pleased with the service and if I wanted to upgrade any features. I said it was too early to say, but I would call them if I needed any help and please don’t interrupt me again. When I did call them (at least this time I got a real service agent) about a question regarding service irregularities due to jet flight over the building, I was told they could do nothing. When I pointed out my parents-in-law, five floors up, didn’t have the problem, the fellow got defensive. When I asked for a cable guy to come check the installation he said that everything looks good from his end and he couldn’t authorize it. I asked to speak to a manager and was told I would receive a follow-up chat (again with the chatting). All I got was an email telling me I might want to change the location of my connection.
There was a lot of chattering going on. I should mention that I’m triggered by the word Chat. I used to work with a school Principal who used the phrase, “Let’s have a chat,” whenever he wanted to stress a point of discipline. Every time I Skype I see dozens of avatars who just can’t wait to have a live chat with me. On the one hand I’m grateful we have cables (chuckle again, as you do your Wireless Age type thinking). On the other hand I sometimes feel the cable community is manipulating me. Chipmunk chatter, is what this is. Forgive me for being such a chatterbox.
I’m only human.